Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Local Plate.

As all our products are made-to-order through our print-on-demand manufacturing process, every item is created specifically for you once an order is placed. Because of this, we maintain a limited return and refund policy to ensure fairness and product quality.

Please read this policy carefully before making a purchase.

RETURNS & REPLACEMENTS

We only accept returns, replacements, or refunds for the following situations:

  • The product received is damaged

  • The product received has a manufacturing defect

  • The wrong item, design, size, or color was delivered

  • The product received is significantly different from what was ordered

Issues must be reported within 7 days of delivery.

To request assistance, please email us at:
support@localplatestore.com

Your request must include:

  • Order number

  • Clear photos of the product

  • Unboxing video

  • Photos of the packaging and shipping label

Claims submitted without proper proof may not be eligible for approval.

NON-RETURNABLE ITEMS

Because our products are custom-made on demand, we do not accept returns, exchanges, or refunds for:

  • Incorrect size selected by the customer

  • Change of mind

  • Personal preference issues

  • Orders placed by mistake

  • Minor color variations caused by screen displays or printing differences

  • Sale items or gift cards

Please carefully review sizing charts and product details before placing your order.

EXCHANGES

We currently do not offer direct exchanges for size-related issues or customer preference changes.

If you would like a different size or design, a new order must be placed separately.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, we will review your claim and, if approved, provide one of the following:

  • Free replacement

  • Store credit

  • Full or partial refund

The resolution offered will depend on the nature of the issue.

RETURN SHIPPING & REVERSE PICKUP

In certain approved cases, we may arrange a reverse pickup for the product. Reverse pickup availability depends on courier serviceability and approval status.

Do not send products back without contacting us first.

Unauthorized returns may not be accepted.

FAILED DELIVERY / RETURN TO ORIGIN (RTO)

If an order is returned due to:

  • Incorrect shipping address

  • Customer unavailable during delivery

  • Refusal to accept the order

  • Multiple failed delivery attempts

the customer may be responsible for additional re-shipping charges.

REFUNDS

Once your claim has been reviewed and approved, refunds (if applicable) will be processed to the original payment method.

Please allow:

  • 5–10 business days for refund processing

  • Additional time depending on your bank or payment provider

If you have not received your refund after 15 business days from approval, please contact us at:
support@localplatestore.com

CONTACT US

For any questions regarding returns, refunds, or damaged products, please contact:

Local Plate
Email: support@localplatestore.com